Privacy Policy

At Anisensei Anime Store, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our customer portal, or interact with our services.

By using our website or services, you agree to this Privacy Policy.

Information We Collect

We may collect the following personal information when you browse, register, or place an order with us:

  • Full name
  • Email address
  • Contact number
  • Shipping and billing address
  • Date of birth (birthday)
  • Order details and purchase history
  • Account information from our customer portal
  • Payment-related information (processed securely by third-party providers)
  • Technical information such as IP address, browser type, and device data

We only collect information that is necessary for business operations, order fulfillment, customer support, and service improvement.

Use of Birthday Information

We may collect your birthday for the following purposes:

  • To verify eligibility for birthday discounts, promotions, or special offers
  • To ensure certain products or offers are appropriate for the buyer
  • To improve personalized customer experience

Providing your birthday is optional. If you choose not to provide it, you can still shop normally, but you may not be eligible for birthday-related promotions.

How We Use Your Information

Your information is used to:

  • Process and manage orders through our customer portal
  • Communicate order updates, shipping details, and service-related messages
  • Provide customer support and respond to inquiries
  • Offer promotions, discounts, or updates when applicable
  • Improve our website, catalog, and services
  • Prevent fraud and ensure secure transactions
  • Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

Newsletter and Announcements

We only send marketing emails, newsletters, and promotions to customers who voluntarily subscribe.

However, we may send important announcements to all registered customers when necessary. These may include:

  • Major store updates
  • Policy changes
  • Order or service-related notices
  • Critical announcements affecting customers

These messages are sent only when essential and are not considered promotional spam.

You may unsubscribe from newsletters at any time.

Website Catalog and Order Management

Our WooCommerce website is used primarily as a product catalog.

All order processing, customer data handling, and order management are conducted through our customer portal, which follows the same privacy and security standards outlined in this policy.

Payment Information and Xendit

Payments are securely processed through Xendit, our trusted third-party payment provider.

  • We do not store full payment details, such as card numbers or bank credentials
  • Payment information is handled directly by Xendit using secure encryption and industry standards

By making a payment, you also agree to Xendit’s privacy and security policies.

Shipping and Courier Services

To deliver your orders, we may share necessary information (such as name, contact number, and address) with logistics partners, including but not limited to:

  • GOGO Express
  • LBC Express
  • Lalamove
  • J&T Express
  • Other available couriers when needed

These couriers are only given the information required to complete delivery and are expected to handle your data responsibly.

Cookies and Website Data

Our website may use cookies and similar technologies to:

  • Improve website functionality and performance
  • Remember user preferences
  • Analyze traffic and usage patterns

You may disable cookies in your browser settings, but some website features may not work properly.

Data Protection and Security

We take reasonable technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, or disclosure.

While no system is completely secure, we continuously improve our safeguards to maintain a safe shopping environment.

Compliance with the Philippine Data Privacy Act

Anisensei Anime Store complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

We ensure that personal data is:

  • Collected for legitimate purposes
  • Processed fairly and lawfully
  • Stored securely
  • Retained only as long as necessary

We respect your rights as a data subject under Philippine law.

Your Rights as a Customer

You have the right to:

  • Access your personal data
  • Request correction of inaccurate or outdated information
  • Request deletion of your data, subject to legal and business requirements
  • Withdraw consent for marketing communications

To exercise these rights, please contact us through our official channels.

Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their content or privacy practices. Please review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page and will take effect immediately upon publication.

Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, you may contact us through:

  • Our website contact form
  • Our official email
  • Our verified social media pages

We’re always happy to assist.